KZY Mobility

Terms & Conditions

Last updated: 12/24/2025

General Terms and Conditions (GTC)

Effective date: [Current Date]

§ 1 Scope of Application

These General Terms and Conditions (GTC) apply to all contracts, deliveries and services that you – as a consumer or entrepreneur (hereinafter “Customer”) – conclude with the company [Your Company Name] (hereinafter “Seller”) via the website [Your Web Address]. Contradictory or deviating terms of the Customer are not recognised by us unless we have expressly agreed to their validity in writing.

§ 2 Contractual Parties

Contractual Partner:
[Your Company Name]
[Your Address]
UID: [Your VAT‑ID]
E‑mail: [Your E‑mail address]
Tel.: [Your telephone number]

§ 3 Offer and Conclusion of Contract

  1. The presentation of products on our website does not constitute a legally binding offer, but a non‑binding invitation to place an order.
  2. By clicking the button “[Order with payment obligation]” (or a similar button) you submit a binding order.
  3. The contract is concluded when we accept your order by sending an order confirmation via e‑mail immediately after your order. The order confirmation contains the ordered items and these GTC.

§ 4 Prices and Shipping Costs

  1. All listed prices are final prices and include the statutory value‑added tax.
  2. Additional shipping costs are shown separately. Please refer to the “Shipping and Delivery Conditions” page for details.

§ 5 Delivery and Shipping Conditions

  1. Delivery is made only within Austria. Different arrangements can be made upon request.
  2. The delivery period is generally [e.g. 3–5 business days] after receipt of payment. For special items other delivery times may apply.
  3. Information about the exact delivery time and shipping costs can be found on the “Shipping and Delivery Conditions” page.

§ 6 Payment

  1. Payment can be made by [e.g. credit card, PayPal, advance payment, cash on delivery].
  2. Invoices are issued electronically by e‑mail.

§ 7 Right of Withdrawal for Consumers

  1. Consumers have a right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self‑employed professional activities.

  2. Withdrawal information:
    You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
    The withdrawal period is fourteen (14) days starting from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.

    To exercise your right of withdrawal, you must inform us ([Your Company Name], [Your Address], e‑mail: [Your E‑mail address]) by means of a clear declaration (e.g., a mailed letter, a fax or an e‑mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although its use is not mandatory.

    Sending the declaration before the withdrawal period expires is sufficient to meet the deadline.

  3. Effects of withdrawal:

    • If you withdraw from this contract, we shall refund all payments we have received from you, including the delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any case no later than fourteen (14) days after the day on which we received your withdrawal notice.

    • The refund shall be made using the same payment method you used for the original transaction, unless we have expressly agreed otherwise; in no case will any fees be charged to you for the refund.

    • We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever occurs first.

    • You must return the goods to us without undue delay and in any case no later than fourteen (14) days after notifying us of your withdrawal. The deadline is met if you send the goods before the 14‑day period expires.

    • You bear the direct cost of returning the goods.

    • You are liable for a reduction in value of the goods only if that reduction is due to handling that exceeds what is necessary to inspect the nature, characteristics, and functioning of the goods.

  4. Model withdrawal form: (Insert the statutory model withdrawal form as required by the Austrian Consumer Protection Act – FAGG.)

  5. Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts for the delivery of goods that are made to the Customer’s specification or that are clearly tailored to personal needs.

§ 8 Warranty

  1. Warranty is governed by the statutory provisions, in particular the Austrian Consumer Protection Act (KSchG).
  2. For consumers, the warranty period for goods is two (2) years from delivery.
  3. In the event of a defect, you initially have the right to repair or replacement. If repair or replacement fails, you may, at your discretion, demand a price reduction or rescission (termination) of the contract.

§ 9 Retention of Title

Ownership of the goods remains with us until the full purchase price has been paid.

§ 10 Liability

We are liable for damages caused intentionally or through gross negligence by us, our legal representatives or vicarious agents. In cases of slight negligence we are liable only for breach of a fundamental contractual obligation (cardinal duty). Liability for slight negligence is limited to the foreseeable, typical contractual damage that could have been anticipated at the time the contract was concluded. Liability for personal injury and health damage remains unaffected.

§ 11 Governing Law and Jurisdiction

  1. Austrian law applies, excluding the conflict‑of‑law rules of international private law (IPR) and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
  2. If the Customer is a consumer, the courts of the consumer’s place of residence shall have jurisdiction. If the Customer is an entrepreneur, the competent court at the seat of our company shall have jurisdiction.

§ 12 Final Provisions

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. In place of an invalid provision, a regulation shall apply that comes closest to the economic purpose of the invalid provision.